We respect your privacy
Mont Marte respects your right to privacy and is committed to safeguarding the privacy of our residents, website visitors and others who engage with us. As we are an Australian based business, you acknowledge that our primary obligation is to adhere to the Australian Privacy Principles (APPs) established by the Privacy Act 1988 (Cth). We will also ensure that we comply with other privacy policies, laws or regulations where we are legally obliged to do so. This policy sets out how we collect and treat your personal information.
In this policy, Mont Marte means Mont Marte Global Logistics (Aust) Pty Ltd ACN 147 032 013, Mont Marte International Pty Ltd ACN 101 589 897, Mont Marte Pty Ltd ACN 645 797 146, Mont Marte USA Inc ACN 803600740 or Mont Marte Holdings Pty Ltd ACN 618 448 614, as the context requires.
- how and when we collect personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see below for further details.
Collection of personal information
What is personal information?
The Privacy Act 1988 (Cth) defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
We collect personal information about you in order to provide our products, services, and customer support. Our products, services, and customer support are provided through numerous platforms including but not limited to: websites, mobile applications, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.
At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
How we collect personal information
Information that you specifically give us
While you request, order or use our products and services you may be asked to provide certain types of personal information. This might happen through our website, mobile applications, apps/plugins, online chat systems, telephone, paper forms, or in-person meetings. Our Collection Notice will explain how we will use the personal information we are asking for. The notice may be written or verbal.
Generally, any orders and associated information will be placed with and held by our stockists. However, we may receive information from you or collect or process various information, including but not limited to the following information:
- Contact Details - email address, phone number, mobile number.
- Location Details - physical address, billing address, language settings, time zone, etc.
- Account Details – financial institution, account number.
- Identity Details – as required to establish your identity including for verification of identity.
- Financial Information – for example, credit card details.
- User Generated Content – which may include position details, company profiles, ACN, ABN and the like.
If you do not provide some of the information requested or any other information we require in order for us to provide our services to you, we may be unable to provide our services to you in an effective manner, or at all.
Sensitive Personal Information
We do not intend to collect sensitive information about you. Sensitive information may include but not be limited to information about your health, medical records, criminal record, racial or ethnic origins, political opinions and membership of political associations, religious beliefs or affiliations, philosophical beliefs, membership of associations or unions, genetic information and/or any sensitive information required to be disclosed by law and any other sensitive information required to perform the services required by you.
We will only collect sensitive information in circumstances where:
- it is reasonably necessary for one or more of the services we provide or functions we carry out; and
- you consent to the collection of the information; or
- we are required or authorised by law to collect the sensitive information.
We may collect data from persons under the age of 13 years. If a child (or another person including their parent) provides us with the personal information of that child, then either the child or their parent or guardian may request that such information be deleted from our records.
Collection from you
We will endeavour to collect personal information about you, directly from you. In some circumstances it may be necessary for us to verify the information which you provide to us and to:
- obtain copies of documents
- contact third parties to obtain documents or information in relation to our services and to verify the information which you provide to us.
Information we collect as you use our service
We maintain records of the interactions we have with others, including in relation to the services and support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
- Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
- Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
- Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.
We may also collect ‘clickstream data’ which is anonymous data retained by our server that may include the type of browser or device you are using, the website or address which you accessed before or after visiting our site and your server’s IP address. We collect this information for statistical purposes to see how the website is used and navigated and to evaluate or improve website performance.
Method of Collection
Personal information will generally be collected by us directly from you, through the use of any of our standard forms, over the internet, via email or other written correspondence or through a telephone or general conversation with you. We may also collect personal information about you from third parties acting on your behalf (for instance, an attorney, next of kin or relative, agent, broker, financial advisor), medical practitioner, government body, paid search provider or financial institution. There may also be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance or, where that is not possible, as soon as reasonably practicable after the information has been collected.
Cookies and IP Addresses
If you use our website, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
You can set your browser to notify you, accept or reject, or disable cookies. However, if you do so, you may not be able to access certain areas of our website or take advantage of the improved web site experience that cookies offer.
Where we obtain any data as a result of your use of our Website or through any information which you may provide to us, you acknowledge that we will own the data and all rights which may subsist in relation thereto. Such data will generally be collected and maintained in an aggregated form, without any personal details which would otherwise identify you.
Links to other sites
How we hold your Personal Information
Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third-party service provider who has taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth). We provide some general information on our security measures below.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. We cannot guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.
How we use personal information
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
- to undertake our activities/services;
- to provide the services you have requested (including the provision of information to 3rd parties where requested or directed by you);
- to provide technical or other support to you;
- to answer enquiries about our services, or to respond to a complaint;
- to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
- verifying your identity and to comply with any legal obligations;
- establishing your authority to deal with us;
- facilitating our internal business operations, including the fulfilment of any legal requirements;
- analysing our services with a view to developing new and/or improved services;
- contacting you to provide a testimonial for us;
- to allow for debugging, testing and otherwise operate our platforms;
- to conduct data analysis, research and otherwise build and improve our platforms;
- for billing and debt collection purposes;
- to undertake market research;
- to comply with legal and regulatory obligations;
- if otherwise permitted or required by law; or
- for other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information include (but are not limited to):
- when you have given consent;
- when necessary for the performance of a contract to which you are party;
- processing is necessary for compliance with our legal obligations;
- processing is necessary in order to protect your interests or those of another natural person.
- processing is done in pursuing our legitimate interests, where these interests do not infringe on your rights.
When we disclose personal information
Our third party service providers
Your personal information may be held or processed on our behalf outside Australia, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third party service providers include:
- Service providers with whom you choose to deal (and their representatives)
- Delivery partners and/or contractors
- Cloud hosting, storage, networking and related providers
- Payment, banking and credit rating providers
- Marketing and analytics providers
- Security providers
- Or professional advisors, including lawyers, accountants and auditors, IT service providers.
We do not disclose personal information to overseas recipients apart from any disclosures which may occur as a result of the use by us of IT service providers who assist in managing our servers and networks and software including but not limited to “cloud”-utilising providers such as Google or Dropbox. These providers may be based overseas or use overseas infrastructure to perform services for us, including in the USA, UK or EU.
We may provide the information as part of our “use” of the information, for the purposes of allowing those IT providers to assist us in operating our business and providing required services to you.
Where the provision of that information is considered a “disclosure”, we will take reasonable steps to ensure that the overseas recipients of your personal information do not breach APP’s in relation to that information. By having dealings with us, you acknowledge and consent to disclosure of your personal information to the overseas recipients described above in the circumstances described above only. You also acknowledge that the overseas recipient may be subject to a foreign law that could compel the disclosure of your Personal Information to a third party, such as an overseas authority. If you have any objections to this please let us know.
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
- if necessary, to provide the service or product you have requested including to 3rd parties;
- we receive court orders, subpoenas or other requests for information by law enforcement;
- in relation to our business activities, including sale, acquisition or merger;
- if otherwise permitted or required by law; or
- for other purposes with your consent.
Provision of informed consent
If you do not consent
If you do not agree to the disclosure of your personal information outside Australia by us, you should tell us that you do not consent. To do this, either elect not to submit the personal information to us or contact us via the details set out in this document.
Accessing, correcting, or downloading your personal information
You have the right to request access to the personal information Mont Marte holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. If you wish to access information that is not accessible through our website or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
Once your request has been processed by us, wherever it is reasonable and practicable to do so, we will endeavour to make the information available to you in the manner requested by you.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. If we disagree with you about whether your personal information is inaccurate, incomplete or out of date, and you ask us to associate with your personal information a statement claiming that your personal information is inaccurate, incomplete or out of date, we will take reasonable steps to do so.
You also have the right to request the correction of the personal information we hold about you. If you require assistance please contact our customer support.
Exercising your other rights
You have a number of other rights in relation to the personal data Mont Marte holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate product/service enquiries, facilitate payments, and provide protection for the legitimate users of our Services - these data uses are protected against the below rights.
You have the right to:
- opt-out of direct marketing, and profiling for marketing
- temporary restriction of processing.
Direct marketing and profiling
You can control what emails you receive through your settings page.
Express informed consent
You give your express and informed consent to us using your personal information to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
If at any time you do not wish to receive any further Direct Marketing Communications from us or others, you may ask us not to send you any further information about services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out in this document.
Anonymity and pseudo-anonymity
We will endeavour to provide you with the option of dealing with us on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for us to correspond with you in this manner and your personal information may be required in order to provide you with our services or to resolve any issue you may have.
Most personal information and user-generated content cannot be deleted as they are used to support contracts, transactions, or are used in providing or protecting other legitimate users of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Notwithstanding the above, we will take reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify personal information if it is no longer needed.
In the event that we become aware of any unauthorized access to our system which results in a genuine expectation that your personal information has been obtained by an unauthorised 3rd party, or in the event of any other breach or failure of our system which results in your personal information becoming available to, or being provided to any 3rd party then we will:
(a) Take all reasonable steps to recover or otherwise secure your personal information;
(d) Limit access to your personal information;
(e) Minimise the risk of harm; and
(f) Take such other steps as we may decide would be prudent for us to take in the circumstances.
We will also notify you of any breach in the event that we, acting reasonably, form the view that the breach is likely to result in any serious harm.
Temporary restriction to processing
Under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our Privacy Officer.
Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.
To contact our Privacy Officer
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
PO Box 303
Salisbury QLD 4107
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.
If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling them on 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to them at:
GPO Box 5218
Sydney NSW 2001
Consent, modifications and updates
Interaction of this Policy with contracts
(a) certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto us, but do create contractual obligations on the other party to the contract; and
(b) the consents provided in this policy become terms of the contract.
Modification and Updates
Credit Reporting Policy
We may also be bound by the credit reporting provisions of the Privacy Act and the Credit Reporting Code registered under the Privacy Act. For instance, where we provide services to you on credit (that is, you will pay for those services after we start providing them to you), we are a credit provider for the purposes of the Privacy Act.
This Credit Reporting Policy describes how we manage credit-related information about individuals (credit information). It does not apply to the collection or use of credit related information about corporations.
We will ensure that all personal information (including credit information) which we handle is managed in accordance with the Privacy Act and other applicable laws protecting privacy.
Collection of credit information
We may collect, hold and use certain credit related information about you. We will generally only obtain this information from you. We will not routinely collect or exchange information with credit reporting bodies and other credit providers unless you authorise us to do so. We use credit related information to assist us in determining whether we will provide or continue to provide services to you on credit and to manage our relationship with you. Credit related information includes your name and contact details, your credit history (including any repayments or late repayments you have made), any credit rating or credit assessment score that we calculate; and details of any credit related court proceedings or insolvency applications that relate to you.
We will securely store all credit related information that we collect or hold about you.
Disclosure of credit information
Unless otherwise required by law, we will only disclose your credit related information to third parties in limited circumstances as permitted by the Privacy Act. We may disclose your credit related information to parties that provide credit related services to us such as debt collectors, credit management agencies and our agents. We may also disclose your credit related information to a third party that you or we request act as a guarantor in relation to any credit provided to you. We may also disclose credit information to credit reporting bodies where there has been a default in payment. We will provide at least 14 days’ notice of our intention to disclose default information to a credit reporting body before making any such disclosure. We will not disclose any credit information to any recipient located outside of Australia.
Other circumstances where we may disclose your credit related information include where required by law or the order of a court or tribunal and where you otherwise expressly consent to the use or disclosure.
Access & Corrections
If you request that we correct any credit related information that we hold about you, we will endeavour to respond to that request within 21 days (or such longer period as you may agree) and correct any credit related information that we hold about you that we are satisfied is inaccurate, out-of-date, incomplete, irrelevant or misleading.
A complaint may be lodged by contacting us directly or by emailing firstname.lastname@example.org.
If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
Last updated: 7 September 2020